Shipping Policy
At MiniMindsLab, we strive to deliver high-quality STEM toys as quickly and efficiently as possible. Below are the details of our shipping process:
✅ Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped based on the selected shipping method.
✅ Shipping Methods & Estimated Delivery Times:
- Standard Shipping: 7-15 business days (U.S.)
- Expedited Shipping: 3-7 business days (U.S.)
- International Shipping: 10-20 business days (varies by location)
✅ Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details. If you do not receive your tracking information within 5 business days, please reach out to us.
✅ Lost or Delayed Packages: If your order is delayed beyond the estimated timeframe, please contact us, and we’ll work with the carrier to resolve the issue.
Returns & Refunds Policy
We want you to love your purchase! If you’re not completely satisfied, we offer hassle-free returns within 30 days of receiving your order.
✅ Eligibility for Returns:
- Items must be unused, in original packaging, and in resellable condition.
- Digital products, personalized items, and clearance sales are non-refundable.
✅ How to Start a Return:
- Contact our support team at info@minimindslab.com with your order number and reason for return.
- We will provide a return shipping address and further instructions.
- Once the return is received and inspected, we will issue a refund to your original payment method or store credit.
✅ Who Covers Return Shipping?
- If the return is due to damaged or incorrect items, we will cover the return shipping cost.
- For buyer’s remorse or exchanges, the customer is responsible for return shipping fees.
✅ Refund Processing Time:
- Refunds are processed within 5-7 business days after receiving the returned item.
- Depending on your bank, refunds may take additional time to reflect in your account.
Need Help?
If you have any questions regarding shipping, returns, or refunds, feel free to contact our team at info@minimindslab.com.
🚀 Thank you for shopping at MiniMindsLab – We appreciate your support!